"Hello Plant Lovers “Please read our Shop Info and our Term & Condition before you order. Our shop info & Term Condition is a basis of transaction agreement for each parties (Buyer & Seller). Plant Description “Photos are for reference only (The plants sent will be more or less like in the photo). Term & Condition 1. General Ter 1.1. By purchasing plant overseas, customer are aware that plant might not be in its best conditio when it arrives due to long transportation process and plant state (with or without root). It will tak some times to recover. 1.2.It is with best assumption that customer has the knowledge and experience to take care of th plants. 1.3.It is customer’s responsibility to understand whether the plants are forbidden or not in thei country and understand the import requirement in their country. 1.4.Customer shall input the phone number and email address for DHL/EMS info. Many failure o delivery caused by Customer Uncontactable. DHL Express requires acceptance signature o delivery. 1.5.We don't accept cancellation order after 2 days order received. 1.6.We accept return for dead plant,but not for dead leaf. 2. Export Proces 2.1. Customer shall ensure the address for delivery maximum 2 days after ordering plant. This addres will be a reference for all Export Documents. 2.2. We don't accept any request shipping with declare as Non Plant or other illegal action. 2.3. Please note that some countries require Import Permit or other document. It is custome obligation to provide the required Import Permit. For example a. Customer from Canada is required to provide Import Permit. b. Customer from United Kingdom is required to provide PEACH (Procedure for Electroni Application for Certificates) from The Horticultural Marketing Inspectorate Government o United Kingdom. c. Customer from USA shall provide import permit for purchase more than 12 plants. 2.4. We have to proceed application of Export permit from Government Indonesia prior to shipping. I usually takes 10-14 working days. 3. Custom & Shipping Proces 3.1. Plants are carefully sanitized then covered into plastic with sterilised moist moss. Plants are rolle up in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes a secondary packaging. 3.2. We will provide tracking number System. 3.3. Customer shall understand, shipping duration is depend on your Custom Clearance process. I term of delay, Customer shall contact DHL/EMS contact centre/ local call centre. 3.4. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants alread passed the quarantine inspection and meet customer’s country requirements. 3.7. When normal custom process has been passed (maximum 3 days) and the plants die because o bad preparation by Our Team, customer may propose plant replacement. To be eligible for plant replacement, pictures or video of the plants conditions must be sent as a proof within 24 hours after plants arrival.